Monitor going blank

( MS Office related - Solved )

If you are facing an issue similar to me then you have to the correct place !!

So, I got a new Dell Optiplex 3020 for installation for a new user. It came a with a pre-installed Windows 10 64-bit and MS office 2013, activated also, hence much of my time has been already saved.

I set up the admin account and then add it to domain using this method and gave the user the domain credentials.

Post configuring the outlook and other settings I handed over the system to user.

The very next day he started facing a weird issue saying the monitor goes blank every time he opens any file.

I had suspected a hardware issue it came out to something else.I raised a complaint with Dell support but they were unsuccessful to identify the issue.

After checking for various possibilities I got to know the exact issue.

The monitor was going blank each time he opened a MS Office 2013 document.

After searching the internet on various sites I stumbled upon a site that resolved it.

Below is the resolution. Hope this helps.

Step 1 : Open either MS Word or Excel or any other MS office application

Step 2 : Go to File > Options > Advanced

Step 3 : Uncheck the point which says " Enable hardware acceleration ".

If this resolved your issue do leave a comment !!!